FAQ

We may be able to change or cancel your order provided that you notify SARLI via email within 2 hours of placing the order, and prior to the order being dispatched.

If the order has already been dispatched, we will be unable to change or cancel the order. Customers will need to wait until the order is received before requesting a return in accordance with our Return Policy.

If your order has been cancelled by SARLI, you will be immediately refunded and will receive an email confirmation informing you of the cancellation.

Unfortunately once your order has been placed, we are unable to retroactively apply a discount code to the payment of your order.

SARLI can only accept one discount code per purchase.

Yes, any full-priced items purchased with the 10% welcome discount code are still eligible for a refund.

We love that you like our pieces just as much as we do and we wouldn’t want you to miss out. To be notified of any restocks, simply click on the product, select your desired size and click “Email me when back in stock” <3

This also helps our team gauge demand and whether to restock the style, so we’d love you to let us know!